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These include, but are not limited to, the gift shop, train operations, and all food service operations. Guest services associates may","datePosted","2024-04-29T14:22:46.000Z","dateCreated","2026-07-02T21:55:30.321Z",{"_148":329,"_150":330,"_305":340,"_341":273,"_66":342,"_70":343},"Internal Postings","jobType","Customer Service","Reston, VA",{"_325":345,"_327":346,"_148":329,"_150":330,"_331":-5,"_332":-5,"_333":-5,"_163":347,"_335":348,"_337":349,"_83":350},"16447610","Guest Services Manager-Nova Wild Zoo"," Job Description: We are seeking a dynamic and guest-focused individual to join our team as the Zoo Guest Services Manager. In this role, you will be responsible for providing exceptional experiences for our guests by overseeing all aspects of guest services, including ticketing, memberships, visitor information, special events, and retail store. 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\n
\nReports to: Guest Services Manager and Assistant Manager
\n
\nSalary: $15.00/hour, potential for higher depending on experience.
\n
\nPosition Summary
\n
\nGuest Services Associates work in all aspects of guest services operations for the Nova Wild Park. These include, but are not limited to, the gift shop, train operations, and all food service operations. Guest services associates may work in several different locations during a work week.
\n
\nMINIMUM QUALIFICATIONS\n

Must be at least 16 years old
Retail/food service experience highly preferred but not required
High School diploma or GED; or currently enrolled in school
Must possess a valid Virginia driver’s license.
Clear criminal background check.
Pass drug test

\n\n

ESSENTIAL DUTIES AND RESPONSIBILITIES

\n\n

Providing excellent customer service to Nova Wild guests
POS operations
Cash handling and credit card processing
Food preparation
Trash pickup around zoo
Restroom spot cleaning and stocking
Stocking and inventory
Drive-Through Safari operations
Working, setup and breakdown of special events.

\n
\nOTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Other duties and assignments may be given by Guest Services Manager and assistant manager.
\n
\nPHYSICAL DEMANDS: Tasks require the regular, and at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20 – 50 lbs.).
\n
\nWork Hours: Hours and days will vary. Nova Wild is a seven day a week operation and work hours may be anytime between 8:30 am to 5 pm and any of the seven days of the week. Some nights will be required for special events. Individual scheduling needs will be taken into consideration when scheduling.
\n
\nBenefits: Discounts on food and merchandise.
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